FAQS

1. Do I need to have an account to order?
No, you can also place an order as a guest. But there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions

2. What if I forget my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

3. What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address, but we cannot change your order.

4. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

5. How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed will be subject to a cancellation fee of USD 0.50 regardless of the time the order has been placed (even if it is just a second later), as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.

6. How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be input in English, including punctuation. If certain letters of your address contain non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "?" to "c.".

7. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address, as we do not know how long the destination's customs department will have the package on hold.

8. When will my order arrive?
We provide free shipping all around the world. All orders are dispatched from our warehouse within 3 days of receiving them. We will email you a tracking number, usually a day or two after your order has been placed.
Please allow us 8–14 days for your order to be delivered.

9. How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.

10. Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

11. What Do I Do If I Have Missing Items in My Order?
If something is still missing, please contact us immediately.